Information Collection

We collect personal information when you interact with our franchise platform, register for services, or communicate with our team. This includes details you provide directly through forms, applications, and correspondence.

• Contact information including name, email address, phone number, and postal address
• Professional background and business experience details
• Financial capacity information for franchise assessment purposes
• Website usage data including IP addresses, browser type, and page interactions
• Communication records from emails, calls, and meetings
• Identity verification documents as required by Australian business regulations

Purpose of Data Use

Your information helps us provide personalised franchise consultation services and maintain regulatory compliance. We use this data to assess franchise suitability, provide ongoing support, and improve our services.

Data processing occurs within Australia and follows strict security protocols. We never sell personal information to third parties for marketing purposes without explicit consent.

Your Rights Under Australian Privacy Law

The Australian Privacy Principles give you specific rights regarding your personal information. You can exercise these rights by contacting our privacy officer.

Data Security Measures

We implement robust security measures to protect your personal information from unauthorised access, disclosure, or misuse. Our systems use encryption, secure servers, and regular security audits.

Staff receive privacy training and access controls ensure only authorised personnel handle personal information. We maintain incident response procedures for any security breaches that might occur.

Information Sharing

We share information only when necessary for business operations or legal compliance. This includes sharing with professional advisors, regulatory bodies, and authorised business partners who assist with franchise operations.

Third-party service providers must meet our privacy standards and are bound by confidentiality agreements. We never share information for unrelated marketing purposes without your consent.

Data Retention

We retain personal information for as long as necessary to fulfill business purposes and meet legal obligations. Financial records are typically kept for seven years as required by Australian tax law.

Marketing communications data is retained until you unsubscribe or request deletion. Application records for unsuccessful franchise candidates are kept for two years then securely destroyed.

Cookie Usage

Our website uses cookies to enhance your browsing experience and provide personalised content. These small files help us understand how visitors interact with our site and improve functionality.

You can control cookie settings through your browser preferences. Disabling cookies may affect some website features but won't prevent you from accessing essential information.

Policy Updates

We review this privacy policy annually and update it as needed to reflect changes in our practices or legal requirements. Significant changes will be communicated via email to registered users.

Continued use of our services after policy updates indicates acceptance of revised terms. We encourage regular review of this policy to stay informed about how we protect your information.